ERHOLSAME ERGEBNISSE: Erhalte einen kostenlosen Probiotics Mist, wenn du 150€+ ausgibst | Jetzt Shoppen

ALLIES ROUTINEN: Zusammenstellen & sparen! 25% Rabatt auf 3 Produkte mit Code: ROUTINE25 | Jetzt Shoppen

Erhalte 1000 Prioritätspunkte, wenn du dem Allies Rewards Club beitrittst. Jetzt Beitreten

Kostenloser Versand bei Bestellungen über 75€ & einfache Rückgabe. 100% Geld-zurück-Garantie. Mehr Erfahren

Faq

How can we help?

Drop us an email at ask@allies.shop to leave feedback, ask questions about your order, our products, our website, or just Allies of Skin in general. We believe regularly touching base with our allies will help us serve you and your skin better, so feedback is always appreciated!

Allies of Skin & PSA

What language do you offer assistance in?

We are always happy to assist you in English, as this is the official language of our company.

I would like to feature your brands and/or products. How do I get in touch?

Please send all general inquiries to ask@allies.shop Please send all press and media inquiries to press@alliesofskin.com.Alternatively, you may get in contact with our regional PR agencies. Press Enquiries (US)

Katherine Pape kathy@papepr.com

Press Enquiries (UK)

Rachael Houghton rachael@huntergracelondon.com

Press Enquiries (Germany)

Faustyna Klabun f.klabun@svr-pr.de

Press Enquiries (China)

Nicholas Tan nicholas@eastoceancapital.com

Do you test on animals?

Never. We are 100% cruelty-free and PETA-certified. Moreover, we find that busy go-getters make for the best test subjects. They are demanding and honest, traits that go a long way in helping to create the best products.

I would love to carry ALLIES products in my store/spa, who should I speak to?

Please send all wholesale and retail queries to partners@alliesofskin.com.

Where is your company, and where are your products made?

We have offices in Singapore, Berlin, and Bangkok. Our products are made in USA, Korea and Switzerland.

Why are our prices going up?

Here at ALLIES, we are committed to creating the most supercharged and efficacious skincare we can. This means we're constantly reviewing our formulas to achieve optimal potency, sustainability, and most importantly, the highest level of customer satisfaction!

We remain committed to this practice, however like most businesses today, we are facing ongoing rising costs, and in order to keep on bringing you the highest quality products, there will be an average price adjustment of 3% across all Allies of Skin and PSA products as of April 1, 2023.

We get it: It's far from ideal but delivering highly effective formulas to all our customers is at the core of our brand values and is a step we needed to take to ensure that we can continue to create the products you adore - without compromise! So we're being transparent and letting you know ahead of time, so you have the opportunity to purchase ALLIES products at their current price.

Thanks again for your loyalty and understanding.

Our Products

When is your next product launching?

We have plenty of new formulas to share. To be the first in the know, simply join our mailing list to receive the latest updates. We are happy to invite you to follow our Instagram accounts @alliesofskin and @psaskin for more news regarding our products and upcoming events!

How do I know when my product will expire?

All our products have a 2-year shelf-life when unopened. Once you open your product, you can refer to the packaging, which will tell you how many months it’s most effective.

Each product lasts for 6-12 months from the time of opening. Look out for the icon with the open jar on the back of every product (example: 6M/9M/12M). We intend for our products to weather all of life’s many seasons with you.

While our products can be left in extreme heat or cold for a short period without affecting their efficacy, they do get cold feet or become too hot to handle, which may result in a slight change in product texture.

I reordered a product and noticed that it seems to smell a little different. Why is that so?

The nose has it. The aroma you detect is a natural by-product of the bioactive plant oils we use in our products. It is part of the intrinsic nature of plant oils and extracts that their aroma changes over time.

Our sole goal for every product is maximum potency and efficacy, so we do not formulate the scent.

Every product’s final aroma results from a clean, meticulous formulation process where every product smells as per nature intended.

So, you can rest assured that not a drop of that synthetic perfume goes into creating our products.

Can I use your products during pregnancy?

Congratulations! While we endeavour to be your trusted skincare expert, we strongly recommend you speak to your doctor for the best advice on what products you should and should not use when pregnant.

What skin types are your products suitable for?

All of our products were created to bring comfort to all skin types in all of life’s lemonade-making moments. Be it dullness or breakouts caused by stress from pulling that all-nighter at work, or skin dryness sustained from a night out living your best life, we’d like to think that we have you covered.

To reach and assure the highest level of quality and product safety, we are following ISO and FDA standards and strict regulatory requirements set for cosmetics. All our products are dermatologically tested and formulated with the target of minimizing the risk of irritation.

So here’s to happy skin indeed!

Delivery & Shipping

Where does ALLIES ship to?

Please note that the next day/expedited shipping policy starts counting from the time your package leaves our warehouse. Weekends and Public Holidays are excluded.

We ship globally to selected countries; restrictions apply. Alternatively, please refer to our list of authorized retailers here. Do note that all orders are subjected to local customs fees, taxes, tariffs, or duties.

Region
United States Price Tier Standard (1-5 days) Next day delivery
Under $75.00 $5.00 $20.00
Over $75.00 Free $15.00
Canada Price Tier Standard (7-10 days) Expedited (3-5 days)
Under $150 $15.00 $30.00
Between $150 - $250 Free $30.00
Over $250 Free Free
Europe I Price Tier Standard (1-4 days)
Belgium, Germany, Luxembourg, the Netherlands Under €75 €5.00
Over €75 Free
Europe II Price Tier Standard (2-6 days)
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Macedonia, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Republic of Ireland Under €75 €5.00
Over €75 Free
Moldova Under € 150 €30.00
Between  150 - €300 15.00
Over €300 Free
United Kingdom (including Northern Ireland) Price Tier Standard (2-4 days) Expedited (2 days)
Under £70 £5.00 £10.00
Between £70 - £150 Free £10.00
Over £150 Free Free
Singapore Price Tier Standard (3-7 days)
Under SGD 75 SGD 5.00
Over SGD 75 Free
Malaysia Price Tier Standard (3-13 days)
Under SGD 350 SGD 20.00
Over SGD 350 Free
Hong Kong & Taiwan Price Tier Standard (3-6 days)
Under SGD 350 SGD 20.00
Over SGD 350 Free
Other APAC regions Price Tier Shipping (3-4 days)
Brunei, Japan, S. Korea Under SGD 350 SGD 40.00
Over SGD 350 Free

Where do you ship from?

We ship our products to you from the following locations, depending on your region:

United States of America: Philadelphia
Europe: The Netherlands 
United Kingdom: Wigan
Singapore/APAC: Singapore

Please note that all orders are subject to local customs fees, taxes, tariffs, or duties according to custom laws in your specific country or region.

When will my order ship?

Our orders are processed as follows:

 US

Orders have a live sync with our warehouse, we aim to process it within 24-48 hours (excluding weekends and public holidays).

SG/ APAC

Orders placed after 9 am SGT (GMT+8) will be processed by the next working day (excluding weekends and public holidays).

EU

Orders placed after 3 pm CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays).

UK

Orders placed after 8 am CET (GMT+1) will be processed by the next working day (excluding weekends and public holidays).

When a dispatch date has been listed for a product, the date is estimated and can vary from time to time based on unforeseen circumstances.

Should we unexpectedly have larger order volumes, the processing time may be delayed.

Please contact Customer Service for exact timeframes. Once your order has been shipped, you will receive an email with the tracking information for your parcel.

I did not receive my order, what can I do?

In case your order is delayed, please reach out to us at ask@allies.shop as soon as possible and we will go above and beyond to assist you with all the information you need.

If you believe your package is missing, lost or are unable to locate it after being marked as delivered, please contact the associated carrier (utilized for the delivery of your order) for assistance or to file a claim.

ALLIES Group is not be held responsible for missing, lost, stolen packages or damages done after the package is delivered.

ALLIES Group is not responsible for the safety of the packages after the delivery process has been completed by local carriers.

How do I update my order?

Please contact us at ask@allies.shopas soon as possible, with your order number, if you would like to cancel or modify your order. We usually process orders as soon as we receive them, but we’ll try our best to fulfill your request.

Other enquiries

For any inquiries, please complete our Contact Form or email us at ask@allies.shop, and we will endeavor to be in touch within 72 hours.

How can I check the status of my order?

You will receive a confirmation email once your order has been placed. We’ll send you a second email with the tracking information once your order has been shipped.

If you have any further questions regarding your order, kindly contact us via our Contact Form or at ask@allies.shop and we will endeavor to be in touch within 72 hours.

What if my order has been processed and the address is incorrect?

We advise you to please reroute your package through the carrier’s tracking page once shipped, usually in 1-2 business days after an order is submitted.

Reroute options are only available online and not by calling the shipping company directly.

For any order with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.

ALLIES is not to be held responsible for delivery address changes or incorrect shipping addresses.

I’m having problems with my international tracking number.

It may take 1-2 working days for your shipment status to be updated on our carrier’s system.

If you have any further questions regarding your order, kindly contact us via our Contact Form or at ask@allies.shop and we will endeavor to be in touch within 72 hours.

How can I edit my shipping address?

If you wish to make any changes to your order, please kindly contact us via our Contact Form or email us at ask@allies.shop with your order number as soon as possible.

Do you deliver to PO boxes or DHL ServicePoints?

We regret to inform you that we do not deliver to PO boxes or DHL ServicePoints at this time. For the most reliable and efficient delivery, we require a physical address where our carrier partners can successfully deliver your orders. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any further questions or need assistance with delivery options, please don't hesitate to contact us via our Contact Form or at ask@allies.shop and we will endeavor to be in touch within 72 hours.

100% Money Back Guarantee

Results You'll Love or It's On Us (100% Money Back Guarantee)

We wholeheartedly believe in the efficacy of our formulations and hope you love them as much as we do. If for some reason you are not 100% satisfied with our products, we’ll give you a full refund providing the goods are returned to us within 30 days after receiving your purchase.

Return/Exchange

Can I return my "Buy One Get One Free" purchase?

Should you wish to return any item(s) from an order placed during our "Buy One Get One Free" campaign, please note that we will offer you a full refund provided that the entire order is returned to us, including the gifts (if applicable) within 30 days after receiving your purchase.

Single items are not eligible for full price refunds if they have been included in the  "Buy One Get One Free" campaign.

If you have changed your mind and would like to cancel your purchase, we advise you to contact us via our Contact Form or at ask@allies.group as soon as possible.

Can I return my product?

Your satisfaction is our top priority. In case you are not 100% satisfied with any of our products, you may return the product(s) at your own cost. We will give you a full refund providing the goods are returned to us within 30 days after receiving your purchase.

Should you like to return any product(s), kindly note that we do not cover the costs of the product return. This cost is covered by the person who returns the products, not by the company.

Our 30-day satisfaction guarantee doesn't affect the legal right to cancel. If you had received a gift upon ordering during one of our promotional offers and would like to return your product(s), then you would also need to return the gift(s) to us with the products you wish to return in order for us to process your refund. Should you return your products but choose to keep your gifts, then the value of the gift(s) will be deducted from the refund of the rest of your order.

*T&Cs might apply. Refunds are processed to the card/method of payment that was used in the original order.

Empty bottles/tubes of products cannot be accepted. You may not receive a (full) refund in cases where the product has been used beyond what is deemed reasonable to trial the product. For example, a product that is empty or almost empty. This also applies to a product that has been damaged after you have received it. Returns that exceed the 30 day guarantee period cannot be accepted. We do not accept returns from orders placed via a reseller. Please see our article on
"How to return" for further information on the process of returning the product(s).

You may find out more about our return policy in the Terms & Conditions.

My items arrived damaged. What should I do?

Please contact us immediately, within 48 hours receiving the order, at ask@allies.shop. Please provide us with your order number and some photos of the damaged product/s.

Can I return/exchange a product not purchased on Allies.shop?

If you have purchased our products from one of our authorized resellers, please contact that retailer for return or exchange information.

How to return

Please be reminded that we will not process returns if the 30-day period based on our Returns Policy has passed.

 

Step 1: Before returning a product, kindly complete our Contact Form to get in touch with our Customer Service (If you return a product without informing us, it may result in us being unable to process your return)

In the Order ID section, kindly indicate the order number.

In the I would like to section, kindly select "Cancel/Return an Order"

In the Description section, kindly provide us with the reason for return and include the information for the product(s) you wish to return in the below format per each item:

CONDITION OF RETURN PRODUCTS

Order number: 

Product Name: 

Quantity: 

Used or Unused:

 

Step 2: Once our Customer Service team has responded to you with the Returns Address for your region, kindly pack the product(s) in its original packaging (if available) in a box of your choice with:

-A slip of the "CONDITION OF RETURN PRODUCTS" completed in written or printed form that you have indicated above 

-The original invoice/packing slip (if available)

 

Step 3: Mail the package(s) and respond to Customer Service with the tracking details.

**Please note that you are responsible for all shipping costs and the safe return of the merchandise, but you can select the carrier that works best for you.**

 

Step 4: Most returns are processed within 14 business days of receipt. You will receive an email confirmation once the return has been processed.

Return/exchange shipping costs

Please note that shipping costs for returned items are to be borne entirely by the customer and will not be refunded.

What should I do if I received the wrong product?

Please complete our Contact Form or email us at ask@allies.shop within 48 hours of receiving the order so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item/s you received.

Can I exchange my product?

We apologize, but currently, we do not offer exchanges due to changes that may affect your order’s pricing and total value. All sales are final.

Can I cancel my order?

If you have changed your mind and would like to cancel your purchase, we advise you to contact us via our Contact Form or at ask@allies.group as soon as possible. 

Auto-Replenishment

Why is there a 2-cycle minimum when opting-in for Auto-Replenishment?

We recently updated our terms to state that anyone who joins Auto-Replenishment will need to go through a 2-cycle before they can cancel or pause their plan. We do this to ensure that we can continue to offer a generous offer to those who opt-in. As a small brand, it also allows us to continue to meet our business needs.

The 2-cycle period will be in effect as of September 5, 2022.

What are the benefits of opting-in to Auto-Replenishment?

Oh, where do we start? You get to save 30% off the value of the product(s) that you choose to Auto-Replenish. On top of that, you will never have to worry about running out of your favourite ALLIES products.

The items you opt-in to are automatically billed and shipped based on the frequency you select.

How do I opt-in to Auto-Replenishment for a product?

Simply click on the product you wish to opt-in to and hit the ‘Auto-Replenish & Save 30%’ button. You will be redirected to the product page to select the delivery frequency of your choice.

What are my delivery/shipping options for Auto-Replenishment?

Region
United States Price Tier Standard (3-7 days) Expedited (3 days) Next day delivery
Under $75.00 $5.00 $15.00 $25.00
Between $75.00 - $150.00 Free $15.00 $25.00
Between $150 - $350 - $12.00 $25.00
Over $350 - Free $25.00
Canada Price Tier Standard (3-7 days) Priority Expedited (3 days)
Under $350 $25.00 $30.00 $40.00
Over $350 Free Free Free
Europe I Price Tier Standard (1-4 days)
Belgium, Germany, Luxembourg, the Netherlands Under €75 €5.00
Over €75 Free
Europe II Price Tier Standard (2-6 days)
Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Macedonia, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Republic of Ireland Under €75 €5.00
Over €75 Free
United Kingdom (including Northern Ireland) Price Tier Standard (2-4 days) Expedited (2 days)
Under £70 £5.00 £10.00
Between £70 - £150 Free £10.00
Over £150 Free Free
Singapore Price Tier Standard (3-7 days)
Under SGD 75 SGD 5.00
Over SGD 75 Free
Malaysia Price Tier Standard (3-13 days)
Under SGD 350 SGD 20.00
Over SGD 350 Free
Hong Kong & Taiwan Price Tier Standard (3-6 days)
Under SGD 350 SGD 20.00
Over SGD 350 Free
Other APAC regions Price Tier Shipping (3-4 days)
Australia, Brunei, Japan, New Zealand, S. Korea Under SGD 350 SGD 40.00
Over SGD 350 Free

Why can’t I use my discount code on Auto-Replenishment?

Every product in your Auto-Replenishment plan comes with a 30% off discount. Subscriptions cannot be combined with any other promotions or discount codes.

Can I opt-in to Auto-Replenishment for multiple products within the same order?

Of course! There is no limit to how many items you can get with our Auto-Replenishment program within the same order.

Can I opt-in to Auto-Replenishment and make a one-time purchase within the same order?

You definitely can! Simply select your Auto-Replenishment product(s) and add it/them to your cart together with your one-time purchase.

How can I amend my Auto-Replenishment plan?

Once you've opted-in, you can still amend your Auto-Replenishment plan. Kindly send us an email to ask@allies.shop and we will be happy to assist you with:

-Amend your Auto-Replenishment frequency
-Pause/resume your Auto-Replenishment
-Skip your Auto Replenishment order for the next cycle
-Add product(s) from your Auto-Replenishment
-Remove product(s) from your Auto-Replenishment

Please note, all changes to your Auto-Replenishment must be made at least 2 business days in advance of the next shipment in order to process on time.

How do I cancel Auto-Replenishment?

When you opt-in to Auto-Replenishment, there is a 2-cycle period that isn't cancellable. After the 2-cycle minimum has passed, you will be able to cancel your plan freely with no extra fees. The 2-cycle period will be in effect as of September 5, 2022.

If you have concerns or requests regarding your cancellation, you reach us via our Contact Form or by sending an email to ask@allies.shop — we are happy to help. Please make sure that you send out your cancellation request in due time. If your cancellation request is not received 72 hours before the next billing cycle, your request might not be processed in time. Kindly note that you will receive a cancellation confirmation once your request has been processed.

Please be aware that by cancelling your current Auto-replenishment plan, there will be a 3-month waiting period before you can resubscribe to any of our products.

How often can I change the frequency of my Auto-Replenishment?

After the 2-cycle minimum has passed, you can change the frequency anytime you wish and as often as you want to. There are no restrictions. You are the only one who knows best how often your skin needs new supplies.

Should you wish to amend the frequency of your Auto-Replenishment, we would be happy to assist! Kindly drop us an email at ask@allies.shop.

How can I see the details of my Auto-Replenishment?

Make sure you create an account on our website and that you are logged in.

You can find all the information related to your Auto-Replenishment by clicking on the user icon in the top right corner and selecting "Auto-Replenishment".

You can make any changes you wish to your Auto-Replenishment by selecting "Manage Auto-Replenishment " on your selected product.

How can I set the frequency for my Auto-Replenishment?

You get to decide how often you would like us to ship your subscription.

Whether it’s 1 month, 2 months, or 3 months, just choose the option that suits you best by setting the frequency when adding the Auto-Replenishment product(s) to your cart.

How do I amend the shipping address on my Auto-Replenishment?

Please follow the below steps to amend the address of your subscription:

1. Log into your account and select "Manage Subscription" under your account.

2. Select the subscription you wish to amend and click on "See more details."

3. Under the "Product Shipping Info" tab, click on the pen.

4. Key in the ship-to address and select "Update" once completed.

5. A confirmation email will be sent to you automatically reflecting the updated address.

How do I amend the payment method/billing address for my Auto-Replenishment?

Please follow the below steps to amend the address of your subscription:

1. Log into your account and select "Manage Subscription" under your account.

2. Select the subscription you wish to amend and click on "See more details."

3. Under the "Payment Details" tab, select "Update Payment". A request will be sent to the email used for registration.

4. Open the email titled "Edit your payment details" and select "Confirm payment information."

5. Key in the respective credit card details/billing address.

6. Select "Update card" and a confirmation message will indicate "Your payment details have been updated successfully." once the step has been successfully performed.

I forgot to update the address on my Auto-Replenishment and I received an order confirmation with an outdated address.

If your order has already been generated and the address indicated in the confirmation is outdated, kindly reach out to us at ask@allies.shop at the soonest and we will try our level best to assist you.

If the order has already been shipped or delivered, kindly note that we will be unable to reship a new order to your current address.

Payment Information

Why was I charged twice?

You will only be charged for what you purchase, if you see duplicate charges, please give it a few days to clear from your account.

However, if the charge remains after a few days, please send us an email at ask@allies.shop with a screenshot of the duplicate charge for further assistance.

What forms of payment do you accept?

We accept all major credit cards, Shop Pay, Paypal and Google Pay.

When will my credit card be charged?

Your card will be charged once the transaction has been processed successfully.

Reward Points

How do I participate and start earning points?

Joining is easy! Just click on the ‘Create Account’ button to get started. Once you’re registered with our store, you’ll have the opportunity to earn points in all of the different ways we offer!

Simply click on the "REWARDS POINTS" section under your user account to start benefiting from your earned points.

Also, make sure to keep an eye on our rewards program, as we come up with new ways for you to earn points all the time!

What are the benefits for each Level and when can I expect to receive them?

The benefits for each Level are detailed below, and we will make sure to email you 28 days after you have reached a certain Level so you can enjoy all the perks of our Reward Club, according to the Level you have achieved.

SILVER (Spend 1€-249€)  

·       A 15€ coupon on your account creation anniversary that can be spent by placing an order with a minimum value of 120€ 

·       1000 Priority Points on your birthday  

·       1000 Priority Points for every successful referral you make  

·       Exclusive access to special days e.g. limited time discounts, special promotions  

*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email. We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club.  

These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out. 

GOLD (Spend 250€-799€)  

·       A 20€ coupon on your account creation anniversary that can be spent by placing an order with a minimum value of 120€ 

·       1250 Priority Points on your birthday 

·       1250 Priority Points for every successful referral you make 

·       Exclusive access to special days 

·       A 20% coupon for unlocking the Gold Level will be emailed to you 28 days after the GOLD Level has been achieved 

*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email.  

We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club.  

These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out. 

PLATINUM (Spend 800€-1999€) 

·       A 25€ coupon on your account creation anniversary that can be spent by placing an order with a minimum value of 120€ 

·      1500 Priority Points on your birthday

·      1500 Priority Points for every successful referral you make

·      Exclusive access to special days*

·      A 30% coupon for unlocking the Platinum Level will be emailed to you

·      Early access to new launches**

·      A full-size gift of your choice – We will email you 7 days after the Platinum Tier Level has been achieved to confirm your product of choice 

*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email. 

We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club. 

These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out.

**The benefit stated as Early Access to New Launches refers to the fact that whenever we are going to launch a new product, we will inform our Reward Club members in advance, via email, so they can be the first ones who order the products before we host the official launch on our website. 

As you can imagine, launching a new product can take a lot of time, as such, we kindly ask you to please stay tuned and check your email regularly, so you don't miss out on new launch announcements.

BLACK (Spend 2000€+)   

·       A 30€ coupon on your account creation anniversary that can be spent by placing an order with a minimum value of 120€ 

·     2000 Priority Points on your birthday

·     2000 Priority Points for every successful referral you make

·     Exclusive access to special days*

·     A 40% coupon for unlocking the Black Level

·     Early access to new launches**

·     A full-size gift of your choice – We will email you 7 days after the BLACK Tier Level has been achieved to confirm your product of choice

·     1+1 video chat with our founder 

*The benefit stated as Exclusive Access to Special Days refers to the fact that certain promos will be available only for Reward Club members, and the members will be informed via email. 

We will be offering you special discount codes that are not going to be advertised publicly so you can enjoy the perks of the Reward Club. 

These promos are offered whenever we create special campaigns, so please stay tuned and check your email regularly so you don't miss out.

**The benefit stated as Early Access to New Launches refers to the fact that whenever we are going to launch a new product, we will inform our Reward Club members in advance, via email, so they can be the first ones who order the products before we host the official launch on our website. 

As you can imagine, launching a new product can take a lot of time, as such, we kindly ask you to please stay tuned and check your email regularly, so you don't miss out on new launch announcements.

What is the minimum spend required for each code redemption?

COUPON CODE VALUE -20€ (minimum spend of 100€)

COUPON CODE VALUE - 30€ (minimum spend of 120€)

COUPON CODE VALUE - 40€ (minimum spend of 135€)

COUPON CODE VALUE - 60€ (minimum spend of 200€)

COUPON CODE VALUE - 100€ (minimum spend of 250€)

Anniversary Reward and the minimum spend required

COUPON CODE VALUE - 15€ (minimum spend of 120€)

COUPON CODE VALUE - 20€ (minimum spend of 120€)

COUPON CODE VALUE - 25€ (minimum spend of 120€)

COUPON CODE VALUE - 30€ (minimum spend of 120€)

How do I check my points balance?

You can check your point balance by clicking on on the "REWARDS POINTS" section under your user account.

How long does it take until the points appear in my account?

You should receive points in your account instantly once you complete a transaction or leave a review.

I accidentally redeemed a code, can this be reversed?

We are unable to return the points to your account if you have already redeemed a code.

Discount Codes

Can discount codes be refunded?

Coupon codes are considered a discount. The value of the discount will not be refunded when your return or exchange is processed. Coupon codes and discounts will not apply to refunds

How do I apply a discount code?

Simply apply your discount code during checkout. Please note that none of our discount codes can be used in conjunction with one another, and only one discount code can be used at a time.

**Offers advertised on our website without a discount code will be automatically applied at checkout. In this instance, you will not be able to apply any additional discount codes as the offer is already a discount.

To apply your promo code, please use the regular checkout. Our express checkout doesn't support promo codes at the moment.